Frequently Asked Questions

Horizon supplies products and manufacturing services only to registered businesses and authorised business representatives. The website is not intended for personal or household purchases.

Horizon may request:

• Company name.
• Business email address.
• Country.
• Company website, where available.
• Product, quantity and customisation requirements.

Additional information may be requested where necessary to verify the business or prepare an accurate quotation.

Create or access your business account, provide the requested company and product details, and submit a quotation request through the website.

Horizon will review the requirements and issue an official quotation based on the product, quantity, customisation, delivery destination and production needs.

No. Horizon is a B2B supplier, and pricing depends on order quantity, materials, colours, sizes, customisation, packaging, shipping and other project requirements.

Final pricing is provided through an official quotation.

Registered business users may submit quotation and order requests through the website.

An online submission does not automatically mean that Horizon has accepted the order. An order becomes binding only after Horizon provides written confirmation and receives the agreed deposit.

The standard process is:

Enquiry → Quotation → Sample, where required → Sample Approval → Purchase Order → Deposit Payment → Production → Balance Payment → Shipment

Minimum order quantities vary depending on the product, colour, size, material, customisation and production requirements.

The applicable MOQ will be confirmed during the quotation process. Horizon remains open to low-MOQ projects where production is feasible.

Yes. Samples are chargeable, and courier charges are normally borne by the buyer.

Sample production generally takes 7–15 working days, depending on the materials and customisation required.

The sample cost may be adjusted against the first bulk order where this is stated in the quotation and the agreed order value is achieved.

Available options may include:

• Colour.
• Fabric and composition.
• GSM and construction.
• Embroidery and printing.
• Woven labels and care labels.
• Hangtags.
• Packaging.
• Size and fit specifications.
• Private-label branding and packaging.

Availability depends on the product, order quantity and manufacturing feasibility.

Yes. Horizon may provide Horizon-branded products, private-label manufacturing and custom manufacturing.

Buyers are responsible for ensuring they have permission to use all logos, artwork, trademarks and designs supplied for production.

Production typically takes 30–60 days, depending on the product, quantity, materials, customisation and factory capacity.

Production begins after all required samples, specifications and designs have been approved and the agreed deposit has been received.

Depending on the project, buyers may need to approve:

• Artwork and logos.
• Colours.
• Fabric and product specifications.
• Size charts and measurements.
• Labels and packaging.
• Printing and embroidery.
• Product samples.

The standard payment terms are:

• 50% advance payment.
• 50% balance payment before dispatch.

Alternative terms apply only when agreed by Horizon in writing.

Payment methods may include:

• Bank transfer or SWIFT transfer.
• Wise.
• Payoneer, where applicable.
• Letter of Credit for approved large orders.

Quotations are generally issued in United States dollars unless another currency is agreed in writing.

Unless stated otherwise, quoted prices exclude:

• Shipping and freight.
• Cargo insurance.
• Customs duties.
• Import VAT or other import taxes.
• Destination handling and clearance charges.
• Bank and intermediary banking fees.

The applicable responsibilities will be stated in the quotation and agreed Incoterm.

Orders are generally dispatched from Ludhiana, Punjab, India, unless another location is stated in the quotation.

Orders may be shipped by:

• International courier.
• Air freight.
• Sea freight.
• A buyer-appointed freight forwarder.

The method will be selected according to quantity, destination, urgency, cost and buyer requirements.

Estimated transit times after dispatch are:

• Courier: approximately 3–10 business days.
• Air freight: approximately 5–15 business days.
• Sea freight: approximately 25–45 business days.

These estimates may be affected by customs, carrier schedules, weather, inspections, port congestion and other circumstances outside Horizon’s control.

Responsibility for customs clearance, import duties, import VAT and destination charges depends on the Incoterm and commercial terms stated in the quotation.

Unless Horizon expressly agrees otherwise in writing, these responsibilities are borne by the buyer.

Custom orders cannot be changed or cancelled after production has started.

Where Horizon exceptionally agrees to a cancellation, the buyer must pay all costs already incurred, including sampling, raw materials, manufacturing, customisation and other non-recoverable expenses.

Because Horizon primarily manufactures products to order, returns for change of mind, excess inventory, resale difficulties or buyer preference are not accepted.

Claims may be considered where products have a verified manufacturing defect, materially differ from approved specifications, are incorrect, are short in quantity or are visibly damaged during delivery.

Visible damage, shortages, incorrect items or apparent defects must be reported in writing within 7 days of delivery.

The claim should include:

• Quotation, invoice or purchase-order reference.
• A description of the issue.
• The affected product and quantity.
• Clear photographs or videos.
• Packaging and shipment information.

Claims should be sent to info@horizonapparell.com.

Textile manufacturing may involve reasonable variations in colour shade, GSM, measurements, finish, placement and quantity.

Variations within approved specifications or commercially accepted tolerances are not treated as manufacturing defects.

Business and contact information may be used to verify accounts, respond to enquiries, prepare quotations, manage samples and orders, arrange payments and delivery, provide support and comply with legal obligations.

More information is available in Horizon’s Privacy Policy.